How the Free Site Visit and Quote Work

Updated September 2026 by Delene Fortoen, Operations, Installation Coordination & Customer Service.

Enquire by form, WhatsApp or phone. Robo Door books a free site visit, measures every opening and rates the site's zone and exposure. A written quotation follows, itemised per opening and valid for seven days. Accept in writing with a deposit (70% in South Africa), or pay upfront for 7% off, and the product is made to measure and installed or supplied.

Step 1: the enquiry

The website form asks for your name, surname, city, phone, email and whether you want installation or supply-only, with room for an optional message. That is enough to book a visit. WhatsApp +27 82 888 1919 and the office line 082 888 1919 do the same job, and photographs of the openings sent by WhatsApp help the measurer arrive prepared. Zambian enquiries go to the Lusaka team on +260 97 543 2222.

Step 2: the free site visit

The site visit is free and carries no obligation. The measurer records, for every opening on your list:

Clear width and height, and the frame material for fixing
Stacking or swing space beside doors and sliders
Threshold, floor level and drainage where a track will sit
Fixing surfaces: steel, aluminium, timber or masonry
Exposure: sheltered, semi-exposed or fully exposed to rain and sprinklers
Corrosion zone: A inland, B coastal suburb, C within 500 metres of the sea
Power and cabling for any automation or access control
Escape routes, so locked barriers still let the household out

Tell the measurer about sprinklers, pool chemicals and the sea. Undisclosed coastal or fully exposed positions are a warranty exclusion, and the visit is the moment to get them on paper.

Step 3: the quotation

The quotation arrives in writing and is valid for seven days from issue. It is itemised per opening, so you can accept all of it or phase it, and every line states:

Line	What it tells you
Product line and material	Econo, DuPlus, Deluxe or Alu-Deluxe; steel or aluminium; Robo Clear where chosen
Measured opening	The dimensions the product will be made to
Finish, zone and exposure	The finish, from plain powder coat to hot-dip galvanising, and the site rating that sets the paint and rust warranties
Locking and hardware	Number of locking points, lock type, access-control preparation
Automation	Motor, battery backup and safety devices on driveway gates, on their own terms
Installation or supply-only	What Robo Door does on site, or what is delivered for DIY
Warranty	The named manufacturing warranty, and the Break-In Repair Guarantee on Deluxe and Deluxe Fixture
Payment terms	Deposit, balance, upfront discount; South African prices include VAT at 15%

South African prices are quoted in rand and include VAT at 15%. Trellis doors start from R3,500 and burglar bars from R1,000; security gates are custom-quoted to the opening.

Step 4: acceptance and payment

An order becomes binding when you accept in writing, Robo Door confirms in writing and the deposit is received. In South Africa, standard terms are 70% on order and 30% on installation or delivery. Pay 100% upfront and a 7% settlement discount applies, calculated on the list subtotal before VAT and shown VAT-inclusive on the quotation. Finance, in South Africa only, is available over three months interest-free with an admin fee, or up to 24 months with the first three months interest-free; apply by SMS to 33130 with your ID number and gross monthly income. The website never handles that application. In Zambia the terms are 80% deposit and 20% on installation, or 7% off upfront, with no finance. In the other markets the terms are set on your quote.

Step 5: manufacture

Trellis doors, security gates and burglar bars are made in Robo Door's Alrode factory for South Africa and the Lusaka factory for Zambia, to the measured dimensions on the accepted quotation. Made-to-measure orders cannot be cancelled once production starts; a pre-production cancellation may carry an admin or design fee. Delivery dates are estimates and are confirmed with you before installation day.

Step 6: installation day or collection

Installed, Robo Door's team fits the product, adjusts tracks and locks, tests any automation, hands over keys and walks you through the maintenance routine. Supply-only, the product is collected from the factory or delivered with fixing instructions; Robo Clear bars come as a complete kit with one-way screws or rivets, caps, washers and a guide. Report any visible defect within three calendar days.

After installation

Keep the quotation and invoice. Wash twice a year, lubricate every six months, touch up chips within 30 days, and photograph the work with a date. Those photographs are your maintenance record if a warranty claim is ever needed; Robo Door assesses claims within ten working days.

How to get the most out of the visit

Have your opening list ready, with escape routes marked
Decide which openings must stay open by day
Know your colour preference so the finish and colour go on the quotation
Say whether you want installation or supply-only
Ask for two quotations if you are weighing Econo against Deluxe; the warranty difference is the point